Question 1

How does Coconut work?

Accepted Answer

Coconut gives you an on-demand creative team you can tap into whenever you need high-quality social content, design, or brand assets.
You brief us, we create, refine, and deliver.

It’s everything you’d expect from a full creative studio, but streamlined so you don’t need long-term retainers, large internal teams, or agency-level overheads.

Question 2

What makes Coconut different from other content providers?

Accepted Answer

Coconut combines boutique creative direction with a highly efficient production system.

You get:
Consistent, on-brand creative
A dedicated point of contact
Clear process, clear timelines
Flexible subscriptions (no contracts or long-term commitments)
A London-led, quality-controlled creative output

It’s the reliability of an agency with the ease of an on-demand partner.

Question 3

Where is your team based?

Accepted Answer

Coconut is managed in London, with creatives and designers across the world.

Question 4

How do I get started?

Accepted Answer

Just pick a monthly plan and fill out your brief with the write a brief button.

Once confirmed, we take you through a short onboarding process so we can begin producing content immediately.

Question 5

What happens after I set up a plan?

Accepted Answer

Brand onboarding – You complete a quick questionnaire and upload assets.
Production – We create a full batch of content based on your brief.
Revisions – You request changes, we refine.
Delivery – Final assets are handed over or scheduled (if requested)

Question 6

How will I communicate with your team?

Accepted Answer

You’ll have direct access to your Coconut account manager via email.
We prioritise written communication to keep everything organised and transparent.

We typically respond same-day, always within 24 hours on business days.

Question 7

What if the content isn’t quite right?

Accepted Answer

We offer two rounds of feedback for your first project per brand and one round henceforth. Just share your feedback (tone tweaks, layout changes, alternative visuals) and we’ll refine the work to align better with your brand and expectations.

Question 8

What is your cancellation policy?

Accepted Answer

Coconut works on a subscription basis. Once you’ve set up a plan, it will run on a monthly basis until you choose to cancel. 
If you no longer need creative support, cancel your plan anytime before the next billing cycle. No notice periods or ongoing obligations.

Question 9

Do you offer refunds?

Accepted Answer

Because all creative work is bespoke and produced specifically for your brand, projects are non-refundable.
However, we always deliver the full work agreed upon and collaborate closely with you throughout the revision stage to ensure you’re happy with the outcome.

Question 10

How do payments work?

Accepted Answer

You pay monthly for the plan you’ve chosen. Payments are taken on the same day every month. 
Select your plan and proceed to the secure payment link to confirm your subscription.

Question 11

What services do you offer?

Accepted Answer

Coconut provides end-to-end creative support, including:

Social media content
Short-form video
UGC content 
Social ad creative
Email graphics
Copywriting
Blog & SEO content
Social-ready scheduling

We can tailor deliverables to fit your brand and channel mix.

Question 12

Where do you get the visuals from?

Accepted Answer

We work with whatever you have including product shots, brand photography, campaign assets.
If you don’t have much content, we supplement with premium stock imagery, design-led graphics, or Coconut-created visual assets.

Every decision is based on what will best serve your brand’s aesthetic.

Question 13

Is the content custom-made for my brand?

Accepted Answer

Always.
Every asset is created specifically for your business, based on your tone, goals, and brief. Nothing is reused or templated across clients.

Question 14

Do I need to share my login details?

Accepted Answer

No.
If you'd like Coconut to handle scheduling or posting, you simply connect your channels via a secure integration. There’s no passwords required.

Question 15

Can I use Coconut’s services for my own clients?

Accepted Answer

Yes. Coconut supports white-label partnerships for agencies, consultants, and marketers.
Just reach out through the contact form to enquire.

Frequently asked questions